Congleton Borough Council

The challenge

Congleton Borough Council’s implementation of a new communications system comes as part of a centralisation process, an initiative aimed at rationalising the Council’s disparate offices and providing a foundation for the continued delivery of ‘joined-up’ services.

The solution

The solution NEC deployed was a fully converged infrastructure underpinned by a UNIVERGE communications server, with an integrated desktop application for improving call handling and management and a Wide Area Network to support the Council’s operations across the county.

The benefits

The Council has already seen benefits in terms of economic savings on its communication lines and has seen its network speed increase significantly. The new user application has also provided the Council with additional functionality, such as providing users with presence information, voicemail, centralised directory and advanced call management, which has enabled it to deal with incoming calls more quickly and effectively.

Why NEC ?

Neil West, Head of IT at Congleton Borough Council, explains, “Improved performance and quality of service were the main drivers in the selection of the new communications system. We wanted to be able to use the same infrastructure for voice and data, whilst still having the assurance that the platform was reliable, resilient and secure. The UNIVERGE server and the infrastructure provided by NEC more than meet these requirements. <NEXT>