Norton Finance invests in IP technology from NEC.
New IP communication solution will result in significant cost savings whilst supporting business expansion.
Norton Finance, a provider of loans, mortgages and re-mortgages, has implemented a phased adoption of a converged communications solution, from NEC Unified Solutions.
The finance company’s new IP infrastructure, which utilises the UNIVERGE IP server blade, will enable it to seamlessly and effortlessly carry out its planned expansion and relocation, supporting nearly 900 users.
The move towards a converged solution will lead to enormous cost savings and enable Norton Finance to operate much more effectively as a single entity.
In addition, Norton Finance has also implemented a distributed call centre solution from NEC, which will enable the finance company to effectively utilise personnel as call handling agents no matter where they are located.
Norton Finance receives thousands of inbound calls for sales and finance enquiries each week and their business depends on the effective and professional handling of these calls in order to provide a high level of customer service.’
Commenting on the relationship with NEC Jason Weakley says, “We have been working with NEC for many years now and have developed an excellent working relationship with them. The NEC consultants are knowledgeable, proactive and go out of their way to understand our requirements. They have a strong product offering which is complemented by an equally as strong support and delivery team” <Next Story>
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