Unified Messaging

Voicemail and email have been accepted communication methods for many years, each bringing its own benefits to the enterprise. However, traditionally they have been deployed as different applications… useful but very separate.

Unified Messaging (UM) utilises the power of the email engine to deliver voicemail and other communications media, including legacy fax messages to the unified mailbox. Unified Messaging applications also offer mobile workers the ability to manage emails, calendars and voicemails while on the move. The different communications media can be delivered over a PDA or mobile phone. And using interactive voice technology, users can listen and reply to messages, as well as manage their calendars.

Historically, the business case for Unified Messaging has not always been persuasive but as in integral element of unified communications, it delivers a compelling proposition.

BENEFITS

- Easy to use and convenient single user environment

- Increased productivity and efficiency

- Enhanced mobility

- Reduced response time, facilitating faster decision making